Company-Specific Do-Not-Call Lists
Do-Not-Call regulations allow a consumer to place his or her telephone number on a Company-Specific Do-Not-Call List that prohibits a business from contacting that consumer even if the consumer and the business have an Established Business Relationship. Typically, a consumer’s Company-Specific Do-Not-Call Request will become effective 30 days after the consumer makes the request. First Premier Funding will honor Company-Specific Do-Not-Call Lists based on information provided by the consumer.
Use of Automated or Predictive Dialers
These laws dictate when and how First Premier Funding can use automated or predictive dialers to call consumers. First Premier Funding will not use automated or predictive dialers to place telephone solicitations. Should this situation change, First Premier Funding will comply with FCC rules
Use of Artificial or Prerecorded Voices
These laws dictate how and when First Premier Funding can use artificial or prerecorded voice services to call consumers. First Premier Funding will not use automated or prerecorded voices to place telephone solicitations. Should this situation change, First Premier Funding will comply with FCC rules
Under the FCC’s rules, when using an automated or predictive dialer First Premier Funding cannot disconnect an unanswered telephone solicitation call, when using an automated or predictive dialer until either 15 seconds have elapsed after the first ring, or after four (4) rings. The FCC classifies a telephone solicitation that does not meet these requirements as an “abandoned call”. First Premier Funding will not use automated or predictive dialers to place telephone solicitations. Should this situation change, First Premier Funding will comply with FCC rules regarding abandoned calls.
Wireless Telephone Numbers
First Premier Funding will apply all FCC Do-Not-Call rules (for example, National Do-Not-Call Registry, Company Specific Do-Not-Call Lists) to wireless telephone numbers.
Caller ID Requirements
First Premier Funding will not block Caller ID information. In accordance with the FCC rules, First Premier Funding will transmit Caller ID information.
Time of Day Restrictions
Representatives of First Premier Funding will not place telephone solicitation calls to a residential telephone number before 8:00 a.m. or after 9:00 p.m. Monday thru Saturday (local time at the residential telephone number location)
Sunday 9:00am -9:00pm. In making telephone solicitation calls to those states that have enacted applicable and enforceable time of day restrictions that are stricter than the FCC rules, First Premier Funding will follow the stricter guidelines.
First Premier Funding will not dial any telephone number for the purpose of determining whether the line is a facsimile or voice line. First Premier Funding will not use facsimile machines, computers or any other device to send “unsolicited advertisements” to any telephone facsimile machine.
First Premier Funding requires employees directly involved in the placement of outbound telephone solicitations to undergo training on this Do-Not-Call Policy. All inside sales and service personnel will be instructed in training sessions or by a supervisor to respond to client who wishes to be placed on the Do Not Call list. All inside sales and service personnel will be required, after being trained in the procedures and the content of the guidelines, to sign an acknowledgment that they understand the guidelines and their importance.
Handling Do-Not-Call Questions
During a telephone call with a customer, employees may encounter requests: (a) for information about Do-Not-Call legislation; (b) to be placed on the National Do-Not-Call Registry; (c) to be placed on a state Do-Not-Call list; (d) to be placed on a Company-Specific Do-Not-Call List; or (e) for a copy of First Premier Funding Do-Not-Call Policy. Please handle each of these requests in accordance with the procedures set out below. If you receive a request from a consumer that does not fall within any of these categories, please contact your supervisor immediately.
- Requests for Information about Do-Not-Call Legislation
Unless instructed otherwise by First Premier Funding, please direct the customer to the FCC’s telephone number at 1-888-225-5322 or the FCC’s website located at http://www.fcc.gov/cgb/donotcall/
- Requests to be placed on the National Do-Not-Call List
Unless instructed otherwise by First Premier Funding, please direct the customer to the FCC’s Do-Not-Call telephone number at 1-888-382-1222 or the FCC’s website located at http://www.donotcall.gov.
- Requests to be placed on a State Do-Not-Call List
Unless instructed otherwise by First Premier Funding please direct the customer to the state government website for the state referenced by the customer. Generally, state websites are located at www.[nameofstate].gov .
- Requests to be placed on a Company-Specific Do-Not-Call List
Please ask for the consumer’s name, telephone number, social security number and the name of their credit union. You will be instructed in your training session how to input this information into the company do not call database.
- Requests for a Copy of This Do-Not-Call-Policy
Please ask for the consumer’s name and address and forward that information to the First Premier Funding Member Benefit Communications Department. First Premier Funding will then send a copy of the Do-Not-Call Policy to the consumer.
These guidelines serve as First Premier Funding written Do Not Call Policy as required by the FCC Rules.